Privacy Policy

This privacy policy explains our online and offline information practices and describes how Serenergy Health LLC collects, uses and shares any personal information that is collected or that you provide when you use our website (, mobile applications and others. As you navigate the Site, certain passive information may also be collected about your visit, including through cookies and similar technologies. 
We endeavor to collect only that information which is relevant for the purposes of Processing. Below are the ways we collect Personal Information and how we use it.


Automatically, once you visit our website certain information will be collected such as IP address, information about your browser, cookies and even the time zone where you are located.

As you browse the website, data is collected about individual web pages or products you view, how you interact with the Site, and even the clauses that refer you to the Site. When we refer to Personal Information in this Privacy Policy it includes device information and order information. 

Device information is collected using the following technologies:

- Automatic Data Collection: Serenergy Health LLCmay collect certain information automatically through our products/services or other methods of web analysis, such as your Internet Protocol (IP) address, cookie identifiers, mobile advertising identifiers, and other device identifiers that are automatically assigned to your computer or device when you access the Internet, browser type, operating system, Internet service provider, pages that you visit before and after using our products/services, the date and time of your visit, Internet service provider, browser type, the amount of time you spend on each page, information about the links you click and pages you view within our products/services, and other actions taken through use of our products/services such as preferences. To the extent devices transmit location data through GPS, Bluetooth, or WiFi signals, we may also collect this data. 

- Cookies: data or information sent by websites and stored on your device, which obtain data about your tastes and interests when browsing the Internet.

- Personal information: Serenergy Health LLC collects Personal Information regarding its current, prospective, and former clients, customers, users, visitors, guests, and Employees (collectively “Individuals”). When you use our products/services or engage in certain activities, such as registering for an account with Serenergy Health LLC, requesting products/services or information, purchasing products, or contacting us directly, we may ask you to provide Personal Information, such as your name, email address, birth date, address that are associated with your debit/credit card. Please note that we do not store credit/debit card numbers; that information is collected and stored by our third party payment processing company (the “Payment Processor”), and use and storage of that information is governed by the Payment Processor’s applicable terms of service and privacy policy.

- Order Information: When you make or attempt to make a purchase through , we collect information such as your name, billing address, shipping address, payment method including credit card numbers (or Paypal), email address, and phone number.

- Communications with Us: We may also collect Personal Information from you such as email address, phone number, birth date, or mailing address when you choose to request information about our products/services, register for a newsletter or loyalty program that we may offer from time to time, contact customer service or otherwise communicate with us.

- Surveys: Serenergy Health LLC may contact you to participate in online surveys or in-person interviews and focus groups. If you do decide to participate, you may be asked to provide certain information which may include Personal Information. All information collected from your participation in our surveys or interviews is provided by you voluntarily. We may use such information to improve our products, website and/or services and in any manner consistent with the policies provided herein.

- Posting on the website:  Serenergy Health LLC collects information you post through our website. For example, when you interact with other users or with by posting a review or other materials, the Site will collect the information you provide in such submissions, including any Personal Information. If you choose to submit content to any public area of, such content will be considered “public” and will not be subject to the privacy protections set forth herein.

Serenergy Health LLC acquires, holds, uses, and processes personal information about individuals for a variety of business purposes, including: To Provide Products, Services, or Information Requested. Serenergy Health LLC may use information about you to fulfill requests for products, Services, or information, including information about potential or future products/services, including to:

- Generally manage individual information and accounts.

- Respond to questions, comments, and other requests.

- Support the tracking and recovery of your Serenergy Health LLC and/or other products.

- Provide access to certain areas, functionalities, and features of Serenergy Health LLC’s products/services.

- Administrative Purposes: Serenergy Health LLC may use Personal Information about you for its administrative purposes, including to measure interest in Serenergy Health LLC’s products/services.

- Develop new products and products/services.

- Ensure internal quality control.

- Communicate about Individual accounts and activities on Serenergy Health LLC’s products/services and systems, and, in Serenergy Health LLC’s discretion, changes to any Serenergy Health LLC policy.

- Send email to the email address you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance.

- Process payment for products or services purchased.

- Process applications and transactions.

- Verify Individual identity.

- Prevent potentially prohibited or illegal activities.

- Marketing Serenergy Health LLC Products and Services: Serenergy Health LLC may use Personal Information to provide you with materials about offers, products, and services that may be of interest, including new content or products/services. Serenergy Health LLC may provide you with these materials via online social platforms, websites, phone, text/SMS, postal mail, or email, as permitted by applicable law. Such uses include: To tailor content, advertisements, and offers.


Serenergy Health LLC handles the Order information we collect on a routine basis to fulfill orders placed through settlement processing, shipment planning and the sending of invoices and/or order ratification). 

Also, Serenergy Health LLC has the Order Information to communicate with you, to check our dispatch to detect possible risks or scams, to, according to the preferences you have provided us, offer you information or promotions of your interest related to our products or services.

Serenergy Health LLC uses the Device Information we collect to help uncover potential dangers and fraud (in particular, your IP address) and generally to improve and optimize our website.


Serenergy Health LLC shares your Personal Information with third parties, in compliance with applicable laws and regulations, to help us use it as described above. 

Serenergy Health LLC also uses Google Analytics to understand how our users apply and use products from

Serenergy Health LLC shares your Personal Information, in compliance with applicable laws and regulations, in response to a subpoena, search warrant or other lawful requests for information that we admit, or to protect our rights.


Serenergy Health LLC uses your Personal Information to provide you with notifications or specific marketing correspondence that we believe may be useful to you. 


Once you place an order through, we will retain your order information in our records unless and until you request us to delete such information. 


Serenergy Health LLC reserves the right to change or update this Privacy Policy at any time to reflect, for example, changes in our products/services, usage practices or for other operational, legal or regulatory reasons.

It is your sole responsibility to periodically review for changes or modifications. Following the posting of changes to this Privacy Policy your continued use of this site signifies your acceptance of those changes.

If you have any questions and/or require further information, please contact us at